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Total Quality Management

1. Partnering with suppliers to develop deep, mutually beneficial relationships over the long-term are frequently cited as a means by which to lessen that risk and develop true supply chain excellence . Discuss this statement with relevant examples. (10 Marks)

2. Performance measurement is considered to be a vital factor of the total quality management efforts of an organization. Discuss the concepts of performance measurement and its objectives. (10 Marks)

3. An auto manufacturing organization receives 10,000 bearings from its supplier. The quality control inspector will inspect 28 of them. If there are 0, 1, or 2 defective bearing, she can accept the delivery of the shipment. But if the sample contains more than 2 defectives, she will reject the entire lot.

a. Discuss the quality control procedure the quality inspector has adopted. (5 Marks)

b. What are the four parameters of an OC curve? (5 Marks)

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