NMIMS CUSTOMIZED ASSIGNMENTS What are reasons of low succe

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Total Quality Management

1. If you are a part of the top management of a Foods Product Company, how would you involve staff and workers in operating Total Quality Management program & what should be criteria for performance measures? (10 Marks)
2. Customer decides Quality . Justify the statement with examples. Who are internal & external customers for a Company and how should you deal with them? (10 Marks)
3. TQM has been highly successful in Japan, but its success in India is mixed.
a. How did Japan achieve high success by implementing TQM? (5 Marks)
b. What are reasons of low success in India and how could we improve? (5 Marks)

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