NMIMS CUSTOMIZED ASSIGNMENTS Write 2 SMART Specific Meas

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Performance Management System

1. Radhika Chopra is working at Mukta Technologies Ltd as a telecaller in the call centre that accounts for the US business. Radhika has been an excellent performer and always exceeds her targets. Since the past 6 months, Radhika s mother has been diagnosed with a terminal illness and this has taken a toll on Radhika. She often gets
into arguments with her colleagues and also has been unable to achieve her targets. While her team members were earlier supportive they are now finding it difficult to cope and have escalated the matter to Rajeev Chandan (Head of the Business). Rajeev decides to have a coaching conversation to help Radhika. Assuming you are Rajeev, how would you coach Radhika and guide on some solutions? (10 Marks)


2. Devesh Agarwal is the HR Manager at Big Mart Ltd which has retail stores across India. The company is 5 years old and has 25 retail stores in metro and small cities and towns. The stores specialize in end to end products ranging from Apparels, furniture to groceries and more (ref like a Big Bazaar and Food Bazaar). The company has just recently made profits of 10 crores. Devesh is considering implementing the Balanced Score Card (BSC) for the company as he believes the BSC can play an important role in the company s growth. Design a Balanced Score Card for the company covering 2 examples each in the Financial, Customer, Business Process and Learning & Growth quadrants. (10 Marks)

3. Dharma Films Ltd is in the filmmaking business focusing on movies, television and digital series and related merchandise. The company has been in existence since 2010. The company now has plans to go global and also expand rapidly. You have joined as the HR manager at the company :
a) Prepare a Vision and Mission statement for the company (5 Marks)

b) Write 2 SMART (Specific, Measurable, Achievable, Relevant, Time-bound) which can help the company achieve its vision that you have prepared.

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[email protected]
+91 95030-94040