SAP CRM ONLINE TRAINING@LASYA TECHNOLOGIES

Lasya Technologies is a leading training institute that provides the best and world-class training to students, so that, they are ready for work with the company.
We give ONE-TO-ONE online training through skype and web conference with an expert ready to provide you training at your time and availability.
Rich quality content, exhaustive explanations, detailed coverage,a few highlights of lasya technologies online courses.

Attend two Free Demo Classes & Experience the Quality of Training.
We also provide training on different modules of SAP both ONLINE and CLASSROOM TRAINING
1. Attend two free demo classes
2. material provided
3. 100% placement assistance
4. Helps you in RESUME preparation
5. Sophisticated Lab facility provided

FOR FURTHER DETAILS CONTACT:
Lasya technologies
India : +91 9700001020
040-40214088
ADDRESS:
NAMDEV BLOCK,1ST FLOOR,BALAJI TOWERS,
BESIDE PRIME HOSPPITAL,
AMEERPET,
HYDERABAD

SAP - CRM

Solution Overview(Introduction)
• Getting to know mySAP CRM
• mySAP CRM - The complete solution
• CRM architecture & Component integration
• Key capabilities of mySAP CRM
• Channels of interaction
• Careers @ mySAP CRM 2007
Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
• Overview of CRM Server Technology
• Account Management (Business Partner master)
• Product master
• Organization management
• Territory management
• Transactions processing
• Items Categories
• Activity management
• Partner processing
• Status Profile
• Actions
• Pricing fundamentals (ECC 6.0)
• Condition technique and pricing procedure determination (ECC 6.0)
CRM 7.0 Web UI Configuration
• Interface Overview
• IC Business Role
• Navigation bar Profile
• Logical Links
• Layout Profile
• Technical Profile
• Component Workbench
Marketing
• Introduction
• Marketing planning & Campaign management
• Marketing Calendar
• Marketing Analytics
• Segmentation of business partners
• Segment builder tool
• Personalized mail forms
• External list management
• Product Proposal
• Lead Management
Sales
• The Sales cycle
• Opportunity Management
• Copying control
• Process in Quotation and Order Management
• Quotation Management
• Order Management
• Special Functions in Quotation and Order Management
• Visit Planning
• Contract Management
• Status Management
• Transactions processing
• Partner processing
Service
• Overview of CRM Service
• Installed Base Management and Individual Objects
• Service Agreements and Service Contracts
• Service Plans
• Service Order Management
• Product Service Letters
• Complaints and Returns Management
• Warranty
• Case Management
E-commerce (Internet Sales)
• Introduction
• B2B and B2c scenarios
• Product catalog
• Product proposals
• Top n products
• Cross selling
• Up selling
• Down selling
Customer Interaction Center (Web Client)
• Interaction center overview
• Framework and components
• IC Web functions
• Communication Architecture
• Creating IC Business Role
• Configuring profiles of IC Business Role
• Account Identification Profile
• Agent Inbox settings
• Alert Modeling
• Scripting
• Category Modeler
Mobile Sales
• Introduction
• Architecture and setup
• Administration console
• Client console
• Mobile application studio
• Mobile repository server
Middleware
• CRM Middleware Overview
• Concepts of Middleware
• Administration Console
• Adapter Objects
• Initial Load, Delta Load
• BDocs and types of BDocs
• BDoc Modeler
• Data exchange between R/3 backend
• Monitoring and Error handling