SAP FUNCTIONAL CRM MODULE TRAINING @INFOCAMPUS

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CRM: Customer Relationship Management

SAP CRM Training Schedule
CRM Base Customizing
Overview of SAP CRM
SAP CRM Architecture
Introduction to WEB Client UI 7.0
Master Data
 Business Partner (BP Roles, BP Relationships, BP Number Ranges and Field Groupings, Templates)
 Product Master (Creation of Hierarchies, categories, set types and attributes, number ranges)
 Organizational Management (Fundamentals of Org.Management, How to create Org units and Org data determination)
SAP CRM transactions
Customizing SAP CRM Transactions
Basic Functions in Transactions
a. Partner Processing
b. Text Determination
c. Status management
d. Date Management
e. Incompleteness
Item Category Determination
Overview of Activity Management
Customizing Activity Management
SAP CRM Copy controls
Pricing Overview
CRM Billing
Actions in SAP CRM
SAP CRM Web client UI overview
Business Role& Navigation Bar Customizing
PFCG authorization Concept
UI Configuration
Transaction Launcher customizing
Marketing
SAP CRM Marketing Overview
Marketing Plan and Plan elements
Marketing attributes
Data sources
Profile set and profile
Target groups (Using graphical modeler)
Segmentation
Campaign Management
External list management
Personalized Mails
Cross-selling/up selling/down selling
Surveys
Lead Management
Lead questionnaire and Lead qualification
Sales
Sales Overview
Sales cycle and opportunity Assessment
Opportunity management
Copy controls
Sales agreements and sales contracts
Quotation and order Management
Pricing
Territory Management
Rebate agreements
Service
CRM service Overview
Installed Base management
Service agreements and service contracts
Service orders and service confirmations
Resource planning
Service billing
Complaints and returns
In-house repairs
Warranty claims
Service request processing
Case Management
CRM Middleware
Generarion
Define industry sector
Generation of industry-specific objetcs
Coneectivity
Define logical system(both ECC&CRM)
Define RFC connection (Both ECC & CRM)
Connect System from both CRM &ECC
Maintain table entries
Register Queues
Start queue demon
Replication of
Download of Customizing objects
Download of Business objects (Mapping of BP, Products and Org management)
Download of Condition objects(Pricing conditions)
Customer Interaction Center (CIC)
Overview of interaction center
Account identification profile
Business transaction profile
Interaction record
Knowledge search
Agent inbox
Rule modeler
ERMS
Multilevel Categorization
IC Manager role
Broadcast messages

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