SAP FUNCTIONAL MODULE CRM TRAINING IN INFOCAMPUS

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SAP CRM Training SchedulernCRM Base CustomizingrnOverview of SAP CRM
SAP CRM ArchitecturernIntroduction to WEB Client UI 7.0
Master Datarn Business Partner (BP Roles, BP Relationships, BP Number Ranges and Field Groupings, Templates)
 Product Master (Creation of Hierarchies, categories, set types and attributes, number ranges)
 Organizational Management (Fundamentals of Org.Management, How to create Org units and Org data determination)
SAP CRM transactionsrnCustomizing SAP CRM TransactionsrnBasic Functions in Transactionsrna. Partner Processingrnb. Text Determinationrnc. Status managementrnd. Date Managementrne. IncompletenessrnItem Category DeterminationrnOverview of Activity ManagementrnCustomizing Activity ManagementrnSAP CRM Copy controlsrnPricing OverviewrnCRM BillingrnActions in SAP CRM
SAP CRM Web client UI overviewrnBusiness Role& Navigation Bar CustomizingrnPFCG authorization ConceptrnUI ConfigurationrnTransaction Launcher customizingrnMarketingrnSAP CRM Marketing OverviewrnMarketing Plan and Plan elementsrnMarketing attributesrnData sourcesrnProfile set and profilernTarget groups (Using graphical modeler)
SegmentationrnCampaign ManagementrnExternal list managementrnPersonalized MailsrnCross-selling/up selling/down sellingrnSurveysrnLead ManagementrnLead questionnaire and Lead qualificationrnSalesrnSales OverviewrnSales cycle and opportunity AssessmentrnOpportunity managementrnCopy controlsrnSales agreements and sales contractsrnQuotation and order ManagementrnPricingrnTerritory ManagementrnRebate agreementsrnServicernCRM service OverviewrnInstalled Base managementrnService agreements and service contractsrnService orders and service confirmationsrnResource planningrnService billingrnComplaints and returnsrnIn-house repairsrnWarranty claimsrnService request processingrnCase ManagementrnCRM MiddlewarernGenerarionrnDefine industry sectorrnGeneration of industry-specific objetcsrnConeectivityrnDefine logical system(both ECC&CRM)
Define RFC connection (Both ECC & CRM)
Connect System from both CRM &ECC
Maintain table entriesrnRegister QueuesrnStart queue demonrnReplication ofrnDownload of Customizing objectsrnDownload of Business objects (Mapping of BP, Products and Org management)
Download of Condition objects(Pricing conditions)
Customer Interaction Center (CIC)
Overview of interaction centerrnAccount identification profilernBusiness transaction profilernInteraction recordrnKnowledge searchrnAgent inboxrnRule modelerrnERMS
Multilevel CategorizationrnIC Manager rolernBroadcast messages

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