Cloud Based Predictive Dialer Inbound Outbound

Want to increase productivity and improve efficiency in work? The inbound/outbound platform is a full-featured contact center that automates and organizes inbound/outbound campaigns & resources accordingly.

The Renowned Call Center Offers

1.Via predictive tool, it helps in enabling call management, list control, workflow management and database integration.
2.Along with the time management, advanced list management and dialing strategies targets specific areas or postcodes.
3.Screen Pop with direct access to customer records.
4.Real-time Employee and Call Monitoring.
5.Hot & Warm Call Transfers and Conferences.
6.Regular updates on real time list
7.Improvemnt in productivity with the help of real-time management tools to maximise customer service.
8.CRM & SFA integration platforms including Salesforce.
9.Management of operations provides more effectively while facilitating local or remote monitoring also the supervision controls.
10.Calender integration based on the Appointment Setting Tools.
11.Via DNS, track Lead Sources and Responses Rates
12.IVR skills-based routing and more features, expanding the functionality by integrating with automated messaging.
13.Improvement in the productivity of incoming customer contacts and maximizing customer service.
14.Enhancing the quality of customer interactions and improving agent efficiency while integrating with IVR, recording, dialing and other features.
15.Assuring the customers routed to the best agent for their specific stuation regular basis.

Diminishing Idle Time with Dialing Modes and Filtered Queues
With the increase of right-party contacts and first-call resolutions, it helps in reducing agent idle time. Busy signals, unanswered calls, fax machines, modems and operator intercepts are our quick queues filtering out accordingly. Based on the campaign basis and assigned to agent groups, in the mean time we facilitate numerous dialing methods that can be choosen accordingly including Predictive, Preview, Manual and Broadcast.

Configuration and Customizing Solutions as per the Requirement
Does your contact center require different needs? Along with the broad range of agent locations and architectures, it can be configured and accommodated. In addition to this, one can customize and expand features for handling conference calls, internal and external transfers, call blending, remote agent support and much more.

Improvising Call Quality, Compliance and Reporting
Whether you want to maintain call quality, ensure data completeness or improve your SLA compliance, we will get you right away. Through custom report by agent, contact, list or campaign, it lets you in monitoring and record agent interaction in the real time.

Altering Speed and Customer Satisfaction
For the management of contacts quickly and effectively, our inbound/outbound solutions facilitates agents with the information accordingly. For the better service customers and reducing call handle times, agents have access to up-to-the second accurate customer data and automated workflows.

Features:
Outbound Dialing, Answering Machine Detection, Call Routing, IVR Manager, Inbound ACD, Line Allocator, Line Enabler, List management, Skill Based Routing, Call Transfer Setup, Call Conferences, Call Blending, Automated Messaging, Real-time Reporting
Appointment Setting, ACD Routes, Messages, Quality Assurance, View and edit scheduled callbacks, Audio recordings, Screen recordings, Scorecard Templates, Inbound/Outbound Reports.

Contact us:
http://gensysinfocare.com/
Name :- Gensys Infocare
SCO -14, Second Floor Kalgidhar Enclave, Zirakpur. 140603
Email us :- [email protected]
Call us :- 97797 40070