Supervising Specialist and escalation performance

Hiring on supervising charge targets
Team Supervision & Leadership:
Lead and supervise a team of chargeback specialists, providing guidance, mentorship, and support.
Monitor team performance, set clear targets, and ensure adherence to deadlines and quality standards.
Conduct regular team meetings to review performance, provide feedback, and address any operational challenges.
Chargeback Processing:
Oversee the day-to-day handling of chargeback cases, ensuring compliance with payment network (Visa, MasterCard, Amex) and issuer-specific regulations.
Ensure cases are processed accurately, including retrieval requests, representments, and arbitration cases.
Troubleshoot and resolve escalated or complex chargeback cases, providing direction and strategic input on dispute resolution.
Location: chennai
salary: 30-35k
Exp: 2-3yr
with regards
[email protected]
HR-MADHU
9500574819