Offering BPO jobs In Bangalore

POSITION SUMMARY –



A CSA in this role deals with a number of incoming calls pertaining to the client’s business. The

associate provides excellent customer service and gives precise information to the customer ensuring

customer satisfaction.



MINIMUM ELIGIBILITY



• Education / Qualifications:

Graduate / with or without Experience

Undergraduate – min 6 months of work experience

10th Pass above 19 years of age and min 6 months of work experience



Travel boundary limits: Candidate should be residing within the local transport limits



KEY RESPONSIBILITES



• Answers incoming customer calls with a friendly and positive manner and provides

outstanding service to the customer throughout the duration of the call.

• Responds to incoming calls from the customers to solve queries and provide alternative

options, also change any account information upon customer’s request.

• Ensure resolutions are provided keeping in mind call control and call duration as prescribed

by the client SLA.

• Ensures all information provided is post verification and authentication as per the Data

Protection Act

• Updates the client software with customer information, queries and Service requests.

• Provides new thoughts and ideas for process improvements

• Works in conjunction with process requirements and metrics (SLA)

• Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by

the customer



KNOWLEDGE AND SKILLS



• Excellent communication skills

• Polite and customer service oriented