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I. Contract accounts Receivables & Payables
1. Overview
2. FICA Business scenarios
3. Special features of FICA
4. Understanding the terminology
4.1. Payment run & Payment Lot
4.2. Clearing
4.3. Returns
4.3. 1. Influential factors
4.3. 2. Activity settings
4.4. Returns lot
4.5. Installment plan
5. FICA Business transactions
5.1. Document posting
5.2. Payment posting
5.3. Incoming payments
5.4. Account maintenance
5.5. Document reversal
5.6. Interest
5.7. Account display
5.8. Dunning
5.8. 1. Dunning principle
5.8. 2. Dunning levels
5.8. 3. Dunning history
5.9. Returns processing
REAL TIME (Special) Topics in SAP IS-U
II. Print Workbench
1. Introduction
2. SAP Script overview
3. SAP Smart form Overview
4. Maintaining forms
5. Integration of Print workbench & SAP Scripts
6. Print control & Print environment
III. Industry Solution Migration Workbench
1. Introduction to EMIGALL
2. Overview of data migration in SAP IS-U
2.1. Maintaining company parameters
2.2. Object maintenance
2.3. Field Rules
2.4. Data import
2.5. Processing import file
2.6. Analysis migration statistics
2.7. Key status management
2.8. Data download
IV. WORKFLOW in SAP IS-U
1. Introduction to WORKFLOW
2. Integration of WORKFLOW & SAP
3. Dealing with WORKFLOW in SAP IS-U
4. WORKFLOW Scenarios in SAP IS-U
4.1. Customer care service scenarios
4.2. Device management scenarios
4.3. Billing & invoicing scenarios
4.4. FICA Scenarios
V. Enhancements & Modifications to SAP IS-U
1. Introduction to User-exits
1.1. Function-exits
1.2. Menu-exits
1.3. Screen-exits
1.4. Field-exits
2. Introduction to BADIS
3. How to find User exits & BADI s
VI. BBP (Business Blue Prints)
1. Developing the Business blue print

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