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The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
Course Content:
Introduction
What are Ciscos Voice Certifications and Where Do I Go From Here
Fundamentals of Telephony :: Part 1
Fundamentals of Telephony :: Part 2
QoS Primer
UC Components Overview
CUOS UI
Admin and User UI
Users Groups and Roles in CUCM
Unity Connect Admin and User UI
CME CUE Admin CLI User UIs and CCP :: Part 1
CME CUE Admin CLI User UIs and CCP :: Part 2
Call Flows and Call Legs in UCM and UCME :: Part 1
Call Flows and Call Legs in UCM and UCME :: Part 2
Call Flows and Call Legs in UCM and UCME :: Part 3
Class of Service and Call Routing in UCM :: Part 1
Class of Service and Call Routing in UCM :: Part 2
Class of Service and Call Routing in UCM :: Part 3
Class of Service and Call Routing in UCM :: Part 4
UCME Class of Service and Call Routing
SCCP and SIP Endpoints and End Users in UCM :: Part 1
SCCP and SIP Endpoints and End Users in UCM :: Part 2
SCCP and SIP Endpoints and End Users in UCM :: Part 3
Telephony Features in UCM :: Part 1
Telephony Features in UCM :: Part 2
Telephony Features in UCME
Unity Connection Features and Functions :: Part 1
Unity Connection Features and Functions :: Part 2
Unified Presence Server Features and Functions
Basic Troubleshooting of Endpoint Issues
Slides - Introduction and Agenda
Slides - What are Cisco's Unified Communication Certifications? and Where Do I Go From Here?
Slides - Fundamentals of Telephony
Slides - Quality of Service Primer
Slides - UC Components Overview
Slides - CUOS UI
Slides - UCME Class of Service and Call Routing
Slides - SCCP and SIP Endpoints and End Users in UCM
Slides - Telephony Features in UCM Part 1
Slides - Telephony Features in UCM Part 2
Slides - Unified Presence Server Features and Functions
Slides - Basic Troubleshooting of Endpoint Issues
Diagram - Voice
Diagram - Voice Call Flows Single Cluster
Diagram - Voice Call Flows Single Cluster with UCME
Diagram - Voice Call Flows Multi-Cluster
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