ITIL POLESTAR SIMULATION For ITIL ONLINE TRAINING

For more details Please contact LEARNCHASE
www.learnchase.com
Whatsapp: +918123930940
E-mail Id: [email protected]
E-mail id: [email protected]

ITIL POLESTAR SIMULATION For ITIL ONLINE TRAINING

TOPICS

Course Outline

Round 1
Working in silos (IT and the Business)
Communication issues and chaos
Introducing the Service Desk and Incident Management

Round 2
Refining and improving Incident Management
Introducing Problem Management, Knowledge Management, and Trend Analysis
Introducing Availability and Capacity Management
Introducing Configuration Management, Change Management, and Service Level Management
Business Relationship Management

Round 3
Maturing the Service Desk and Incident Management
Maturing Problem Management and Knowledge base
The importance of Change and Release Management
Service Continuity Management and Event Management
Supplier Management and Information Security Management

Round 4
Introducing Financial Management
Maturing Configuration Management

Round 5
Demonstrate importance of processes and their relationships
Review how ITSM maturity has evolved and the benefits to the business.

For more details Please contact LEARNCHASE
www.learnchase.com
Whatsapp: +918123930940
E-mail Id: [email protected]
E-mail id: [email protected]