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Soft skills is a sociological term which refers to the cluster of personality traits, social graces, facility with language, personal habits, friendliness, and optimism that mark people to varying degrees. Soft skills complement hard skills, which are the technical requirements of a job.
Some examples of soft skills:

Personal Qualities such as :

· being responsibile,

· [possessing self-esteem]],

· [being sociable]],

· [ability to self-manage]],

· possessing integrity and honesty]].

Interpersonal Skills

· Participates as a member of the Team

· Teaches others

· Serves Client / Customers

· Exercises Leadership

· Negotiates

· Works with cultural diversity
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