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INTERNAL ASSIGNMENT APPLICABLE FOR APRIL 2021 EXAMINATION
Industrial Relations & Labour Laws
1. Mr. David wants to promote worker s participation in his organization. However, he is slightly unsure of what are the means of implementing this idea. Please elaborate on any 5 forms of worker s participation in any organization and their specific benefits. (10 Marks)
2. Manav is a student at Labour Institute. During his first year of studies, he has to choose a topic about labour legislation to make a presentation. He chooses to talk about the seven principles of labour legislation. Please enumerate the seven principles of labour legislation in detail to help Manav. (10 Marks)
3. Mr. Khatri is a veteran in Trade Union. He has been a Union Leader at various manufacturing units for almost 25 years and runs a small support group as an advisor for trade unions. He gets a lot of cases for advising the employees who want to form a trade union. Whatever the specific suggestions that people are looking for from him, he likes to start the basics. Please elaborate on the following points to support Mr. Khatri on his points. a. Mr. Khatri likes to educate the employee groups about characteristics of a trade union. Please elaborate the point. (5 Marks)
b. Most employees want guidance about the functions of trade unions. Please describe the functions of trade unions in brief.
Research Methodology
1. What is meant by moderator variable? Explain with few examples. State four hypotheses and four independent variables from the following theoretical model. What is meant by dependent variable? Identify a dependent variable from the following theoretical model.
Perceived Usefulness
Perceived Ease of Use
Subjective Norm
Perceived Enjoyment
Behavioural Intention
2. Which method will you use for testing the following hypothesis? The average number of hours of study by students in the Topkar High School is more than the national average of 30 hours in a week. You are further asked to analyze the data collected for testing the theoretical model that has only one dependent variable called as behavioral intention. The behavioral intention was measured on a Likert scale. Which three multivariate techniques you can use to analyze this data? Which two multivariate techniques can be used when you have only one dependent variable that is measured on an ordinal scale? (10 Marks)
3. Let's start writing the final project report. Let's split the report in few parts and let each one of us should pick up one or two parts to prepare the first draft. What do you guys think?" Anuradha was all excited as she had finished the analysis and now getting ready to start writing the report with her team. Her team consisting of Sudarshana and Sanjana were somewhat new to the research activity and looked upon her for guidance from time to time. "I suggest Sudarshana should start writing the introductory section while Sanjana can start working with the final part of the report. Let me write the body of the report and the remaining sections. Is it ok? Anuradha checked with her team. "YES!" came the response from both Sudarshana and Sanjana.
a. As Sudarshana started working on the introductory section, she asked Anuradha to mention the list of sub-sections. How would Anuradha guide her? (5 Marks)
b. Sanjana needed guidance on what all should be included in the final part of the report. How would Anuradha guide her?
Performance Management System
1. Nitesh is the General Manager - Marketing in a Home Appliance Manufacturing company. He leads a team of 15 team leaders who report to him directly. There are two team leaders Rahul and Rohan who are constantly at logger heads and keep having conflicts and their performance is average. Nitesh has now decided that he needs to have a performance-related feedback conversation with both Rahul and Rohan. Assume you are Nitesh, do elaborate on how you would go about the feedback session. (10 Marks)
2. Anisha is a Manager in the sales team at Mukesh Energy Ltd. She does not speak much and works very diligently. Customers appreciate her work and the feedback is excellent. Her immediate superior Narang (General Manager) has resigned and a new manager Manish has joined. Manish been constantly informing Anisha that while her performance has been good, she needs to speak more often and be vocal. Anisha is doing her self-appraisal and while she feels she is excellent (5 out of 5), she does not know what is the rating she should give herself in the self-rating. Each time she thinks of filling the self-appraisal form, the comments of Manish keep coming to her mind. If you are Anisha how would you handle the situation? (10 Marks)
3. Desh Pharmaceuticals is a 5 year old company with 500 employees. The organization is growing at a rapid phase and is the process of hiring 200 employees in the next one year. You are the HR manager Write 2 goals each for the following :
a. HR Executive who handles recruitment profile (5 Marks)
b. Research and Development Executive who works in a laboratory
Compensation and Benefits
1. CONSTRUCTORS Pvt Ltd. are a newly set up construction company in Mumbai and the company is in the process of determining the pay structure in the organization. For this it is required that job analysis process is undertaken. As an HR Manager of company, explain the process of job analysis that you will undertake. (10 Marks)
2. EASTEROES Pvt Ltd is a newly set up Online Education Technology Company. You are hired as an HR Consultant and you are expected to identify and explain to the management different factors that influence the compensation strategies. Kindly explain these factors. (10 Marks) 3. INFOTICS is a well-known IT Company in India since 2000. The company is planning to revise the compensation structure. In this background answer the following:
a. Explain the employer s objectives behind establishing the pay structure. (5 Marks)
b. Explain the objectives that employees seek to achieve through compensation.
Operations and Supply Chain Strategies
1. There is ABC Ltd Company operating in retail business and having numerous products. Because of dynamic market condition, company is facing lots of problems such as decrease revenue, increase operations cost, competition etc. Suggest organisation to implement focused operations strategy that improve the efficiency of the firm. (10 Marks)
2. You have been appointed as supply chain consultant in E-Commerce Company. Company operates in various products line such as books, mobile phones, laptops, apparels etc. To increase customer base top management of the firm is thinking to acquire furniture startup. Simultaneously company also needs to focus on exiting business model. Analyze and suggest a different level of strategies that you will implement in the firm that can improve overall business profit. (10 Marks)
3. A traditional pharmacy company is planning to start online channel to reach better geographic location. Company spends huge amount of money in technology to improve supply chain. Company also took help from third party logistics to deliver the orders.
a. Explain existing situation of company with respected to industry life cycle. (5 Marks)
b. Explain different competitive advantages that ultimately help company to get better position in market.
HR Audit
1. Pompi Construction Ltd decided to conduct an HR Audit for its organisation. Though it considered various methods of collecting HR Audit data but finalized on the questionnaire methodology. In this context, discuss about the different types of questionnaires that it can use. Elaborate on the merits and demerits of following this methodology of HR Audit data collection.
2. The Management Development Organisation of India has hired you to conduct a Human Resource Development Audit of their developmental initiatives. However, the CEO is not interested in the entire process as he thinks it s just a waste of time. Explain in the context of the above scenario, the impact of HRD Audit in an organisation.
3. Shyam is the Audit head for PNQ Ltd. He has been asked to do a comprehensive HR audit for this firm. This firm has been suffering from some legal compliance issues mostly because of improper documentation. In the context of the above case,
a. Briefly elaborate on the key documents checklist for conducting the Induction and Orientation Audit. (5 Marks)
b. Help Shyam make a document checklist for the Training and Development Audit.
Procurement Management
1. An automobile organization Apex India Pvt Ltd is setting up new plant in Baddi, Himanchal Pradesh. With critical processes and low deviation in specification Apex Auto Pvt ltd wants to develop strick supplier registration process. You are the senior buyer for the organization, what are the criteria on basis of which you would judge supplier suitability for the process of sourcing? (10 Marks)
2. A Technical service provider M/s Tech Provider is procuring new engineering tools for one of the new contracts they have signed recently. As the contract has been picked up on very tight budget, M/s Tech Provider doesn t want to incur high cost in procurement of these equipment but is also cautions about procurement good quality equipment at the best cost. Vendor A is ready to provide equipments on recurring fee of Rs 150,000/- per year; Vendor B is supplying equipment on Rs 600,000/- with warranty of 3 years and maintenance cost Rs 20,000/- per year thereafter. Help M/s Tech Provider to take wise decision considering Total cost of ownership and a usage base of atleast 5 years. Please assume, quality and make of both providers are at par.
3. Auto Parts India INC is the flagship company that provides Auto ancillary part to overall automobile players in India.
While Spend of Auto Parts is huge there was no time for standardization of processes, as growth has exponentially multiplied in last few years. Data was spread across various systems and there was no proper spend visibility. This data is pertaining to Customers, Partners, Vendors, employees and products. The company wanted to implement shared services platform to exploit synergies better, improve efficiencies and effectiveness while reducing overall costs. The CPO of Auto Parts wanted to - Reduce procurement lead time and material spend, Efficiently collaborate with their 800 suppliers spread across 11 manufacturing locations, Revamp their procurement performance reducing their inventory costs, material spend and wastages in inventory stock, Gain better visibility into in-transit inventory and Reduce the order cycle time
The CPO hires consultant to drive procurement transformation project. Consultant suggests developing strategic sourcing; under which implementing a latest ERP and eSourcing solution which supported Spend analysis, vendor evaluation, eSourcing and Catalog Management.
a. How do you feel procurement transformation project can help bigger organizations like Auto Parts INC to restructure their overall procurement practice? (5 Marks)
b. The CPO is able to convince management on ERP implementation but on eSourcing implementation. Help him to understand advantages of implementation and challenges he may faced in during implementation of eSourcing.
Organisation Culture
1. Leaders such as Steve Jobs and Ratan Tata play a critical role in creating a strong organizational culture. Explains the factors through which they create such a culture. How do Learning Leaders create a learning culture within the organization? (10 Marks)
2. Goodwill Chemicals wants to carry out a Culture assessment exercise in their organization. Enumerate the 10-step process advocated by Edger Schein for culture assessment. (10 Marks)
3.a. Explain 4 types of Cultures given by Handy. (5 Marks)
3.b. What are the Strategies suggested to merge different organizational cultures?
Service Operations Management
1. What are the factors which are considered important by an organisation while evaluating Quality in Service Operations? Elaborate your answer with an example from the Hospitality Sector. (10 Marks)
2. Strategies and decisions are taken at various hierarchal levels in an organization. Explain different levels of hierarchy in organisations and discuss the various Strategic decisions taken at these different levels of hierarchy. Explain these hierarchical levels and decisions by taking an example of any Educational Institute of your choice. (10 Marks)
3. The Healthcare sector is one the most prominent in the service sector. Many processes are involved in this sector by various organisation. Hence it becomes critical for Healthcare Institutes to plan their processes in different ways to provide the best possible services to their customers. Highlight the attempts of these organisations from the following aspects as given below.
a. The customer need not be involved in all the processes, and consequently the Healthcare Institutes services need not plan all the components of their facilities to please the customers as well as make them visible to customers. Discuss this aspect of facility planning with the concept of Decoupling of processes. (5 Marks) b. To ensure that all processes will run effectively and error free, how can banks and financial services adopt the concept of Service Design (Blueprinting) during the planning phase of service operations.
Manpower Planning, Recruitment and Selection
1. Define Job description. Create a job description for a position in your organization. (Instructions: The roles and responsibilities should be written considering the specific nature of operations in your organization) (10 Marks)
2. Explain the term Quality of Work Life. In a work from home situation, list and explain atleast six components that would determine quality of work life for employees. (10 Marks)
3. Greentech Inc is known for its popular product which is software based feedback providing platform. The organization is essentially a two year old award winning start up and consists of 120-150 employees working from remote locations from all across the USA and Mexico. The team consists of software developers, sales and marketing personnel, web designers, systems team and support departments like Finance and HR have one or two staff with major tasks of support being outsourced. The founder of the company believes that the human resources of the organization are its assets and has set up a full fledged learning and development center recently and you are of the employees working in the L&D center.
a. How will you go about making training need analysis (identifying training needs) for the current organisation? (5 Marks)
b. Given that all employees work remotely, what training methods would you suggest? List and explain atleast three. (Considering the nature of the organization and its product, assume suitable training topics to zero in on training methods)
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