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INTERNAL ASSIGNMENT APPLICABLE FOR JUNE 2021 EXAMINATION
Digital Payments
1. Online modes of payments have become the most preferred mode of instrument for making payments of goods and services. It has also been observed that more than 50% of transactions have been done only through this mode only and this trend has increased over the period of time as per the prediction by experts. There are number of payment gateway providers who help in managing the online transactions using debit or credit cards. Discuss the features of Google Pay and Paytm payment gateway providers. Also, discuss the services and flow of work for Amazon Payments. (10 Marks)
2. Near Field Communication (NFC) is a contactless payment service which can be done at all locations where this type of payment is accepted. It is a technology that stores the card and bank details and pulls out the information at the time of payment. The same technology is also considered by most of the countries; discuss the major advantages of NFC and its areas of applications. Also, discuss the different security threats to NFC.
3. A Grocery store GMart has started accepting payments through digital modes after more stress on accepting digital payments was given by Indian Government. Digital Payments offer the ease in making financial transactions by eliminating the need for carrying plastic cards, cheque books and cash every time. With the same perspective, discuss the following:
a. Discuss how GMart would be benefitted by accepting payments by digital mode as compared to paper based payments. (5 Marks)
b. Discuss the steps of digital payment process which will be followed when GMart will accept payments through digital modes.

Business: Ethics, Governance & Risk
1. We are all concerned with the serious health impacts of the escalating pollution problem in a country like India where regulation oversight is comparatively lax and penalties & punishments too few and far? Identify and select any one pollution reducing/mitigating initiative practiced and embedded in its business by a listed company that impresses you. Explain this initiative along with the short term & long term positive impact of the same on the environment & people. (refer to Sustainability Report and/or Business Responsibility Report of the company) (10 Marks)
2. If business ethics is understood under the concept of universal values then most of the conflict among ethical values, the laws of state and the codes of the corporate world could be eliminated. Any individual, professional, corporation or small & medium business can make one or more of these universal values the focal point of their business; be it trust, integrity, fairness, compassion etc and the rest of the values will follow. Identify which two universal values influence you OR your organization/business and discuss how this influence & focus has led to ethical decision making and a better reputation for you OR your organization (Write about any ONE - yourself or your organization). (10 Marks)
3a. Gender bias is one of the ills of our society and thus impacts our workplace too. Most progressive businesses are moving towards gender neutral policies for talent acquisition & talent management. Explain how are businesses doing it? (5 Marks)
3b. How has the study of Business Ethics as a subject helped you make ethical decisions & choices to navigate your professional life better.

Research Methodology
1. Last Week When Suryadev Menon went to the Byculla market for purchasing Fruits, he has observed that most of the vendors are using WhatsApp. He has observed that these traditional vendors have started using WhatsApp for their business-related communications. One question came to Suryadev s mind that How WhatsApp can be useful to these WhatsApp-users who are running their fruit shops in Byculla, Mumbai? . He wanted to survey this. During the literature review process, Suryadev found TAM (Technology Acceptance Model) as a suitable framework. Help him to design a questionnaire accordingly. Also, cite the material (if any) being used for gaining insights for the formulation of questions. (10 Marks)
2. Rewrite the Literature for your Research by referring to the mentioned paper, this can be a part of your literature study. Imagine you wanted to work with the following research question: In India, which factors motivate the vendors (running small/ micro firms) to utilize WhatsApp? .
Instruction: Imagine yourself working on the above research, and refer the mentioned paper as a major part of your literature study. Cite most of the past researches mentioned in this paper and prepare a literature write-up not exceeding 1000 words. Make sure your literature write-up is aligned with the research question mentioned above. For more information about any research that has been referred by Modak and Mupepi, you may download it using NMIMS digital Library. Download this paper: Dancing with WhatsApp: Small businesses pirouetting with social media
Link: www.sba.oakland.edu/Faculty/Fliedner/mwdsi/Proceedings Archive/2017
MWDSI Proceedings Final - April 30.pdf#page=51
Note: the mentioned paper is available on page 51.
3. A particular government department of Maharashtra wanted to survey challenges faced by Companies during the Covid-19 pandemic . A team of three belongs to that government Department, has downloaded data of all listed companies from OGD platform. Now, they strongly believe that their target group of the current study is; Active companies . As a part of writing a basic introduction, they wanted to summarize the data they have received from OGD platform by keeping only Active Companies .
a. Simply Identify the measurement type of each column that exists in the data file and mention it along with the variable name. (5 Marks)
b. Summarize the data (prepare frequency table) only for the PRINCIPAL_BUSINESS_ACTIVITY_AS_PER_CIN variable and write basic interpretation along with an appropriate graph.
Data link: Company Master Data of Maharashtra upto 28th February 2019 | Open
Government Data (OGD) Platform India

IT Security and Risk Management
1. The Oracle and KPMG Cloud Threat Report 2019 reveals that cloud vulnerability is and will continue to be one of the biggest cybersecurity challenges faced by organizations. This is because enterprises are leveraging cloud applications and storing sensitive data related to their employees and business operations on the cloud. The adoption of the cloud is creating new challenges for firms and exacerbating the old ones. Discuss the specific cyber threats faced by enterprises with respect to cloud applications and data storage. (10 Marks)
2. The objectives of an IT security policy is the preservation of confidentiality, integrity, and availability of systems and information used by an organization s members. Explain the various aspects of designing a comprehensive security policy with respect to the CIA traid. (10 Marks)
3. Friends Credit Union (FCU) is a federally chartered and insured credit union offering financial services for over 60 years. As a non-profit financial cooperative. it is owned and operated by its members. Wth over 6400 million in assets and over 51,000 members. FCU's mission is to operate in a financially sound and competitive manner to ensure longterm financial stability while safeguarding member assets. The landscape of organizations across the globe and the way business is conducted has changed dramatically over the last decade. New technologies have added tremendous efficiencies and methods for communicating, and corporations have benefitted from these innovations. However, there have been disturbing increases globally in the number of attacks through criminal activities - be it cyber or onsite infiltration. FCU recognized that adhering to regulatory compliance does not always equate to security. In an effort to provide world-class service. as well as to ensure confidential client information remains secure, FCU contracted independent remote and onsite social engineering assessments. Understanding that the modem criminal preys on the human element as a weakness. Common undercover ploys were developed and executed so determine the organization's susceptibility to potential exploitation. The results identified vulnerabilities within the organization and revealed the need for corporate wide security awareness, crucial to mitigating future risks. Onsite and remote social engineering engagements examined the effectiveness of the existing education and awareness programs, challenging the security posture of the institution's workforce. The security risk assessment methodology Involved four phases, each phase conducted by a certified security analyst.
(1) Reconnaissance
(2) Analysis
(3) Penetration
(4) Reporting
The engagement objective was to infiltrate the corporation and access confidential information through phishing attacks and onsite intrusions. Based on the success rate of achieving the objectives, FCU received a performance report for both of the social engineering risk assessments.
a. Explain the need for social engineering attack preparedness of any organization and the possible impact of being ill prepared for such an attack.
b. Explain the 4 phases involved in the security risk assessment of FCU in the above case.

Managing Business Process Outsourcing
1. India has successfully fought off competition from new and emerging outsourcing regions such as the Philippines, South Africa, East Europe and Latin America to retain its position as the world's BPO hub, shows data released by Nasscom recently. Explain how the drivers of BPO have helped India emerge and maintain its leadership glabally as a BPO hub. (10 Marks)
2. As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which can play a critical role in fostering the chances for success. Customers and outsourcers entering into a BPO arrangement face the same challenges involved in other outsourcing engagements, such as outsourcing of information technology functions but there are also several challenges unique to BPO deals. Discuss the challenges and important aspects in BPO contract negotiation and monitoring.
3. Transportation is a fiercely competitive industry, serving a demanding public taking advantage of any opportunity to increase profitability by lowering operating costs is critical. The good news is that business process outsourcing (BPO) provides many opportunities to streamline operations and lower operating costs simultaneously. A renowned transportation provider that transports more than 2.2 billion passengers every year wanted to focus primarily on their core business, connecting people and communities. The complex and labor-intensive back-office operations, on the other hand, were consuming additional funds and bandwidth. The costs involved in receiving, sorting, and feeding ticket information into back-office systems were high. Additionally, the exception handling department, which mainly dealt with damaged/torn tickets, had to log in to five different solutions to resolve issues. The challenges associated with the in-house back-office department are outlined below:
a. High cost of labor and rising costs in future years
b. Turnover of entry-level personnel
c. Time consumed in the hiring process
d. Time and resources spent on the daily management of the teams
e. Regular dealings with vacation, sick days, etc.
a. Identify the specific processes which would be ideal for outsourcing in the above case. Give your reasons with examples. (5 Marks)
b. What are the attributes which the company should prioritize while evaluating and selecting the right strategic partner for their outsourcing objectives?

Lean Six Sigma
1. Adopting Lean Six Sigma (LSS) methodologies can help employees manage their time better, resulting in a more productive and efficient end-product. Using an industry example, explain how LSS deployment has helped the company in the recent pandemic time to bring a positive impact to its operations and employees performance.
2. By proactively monitoring manufacturing processes, pharmaceutical companies can control variation to ensure quality product. Statistical control charting is used to support continued process verification, ensuring that processes are executed in a correct and consistent manner. Discuss how process control charts can be used for improving the quality levels in the pharmaceutical companies. (10 Marks)
3. Rajant Corporation, the Kinetic Mesh wireless network provider, has received Lean Six Sigma certification for eight of its Morehead-based employees following an 11- month process. Process phases, which support Rajant s culture of continuous improvement in engineering and manufacturing, included a February 2020 operational assessment, five days of Green Belt classroom training, and three days of Kaizen training. The goal of receiving Lean Six Sigma certification is to eliminate waste and optimize efficiency in all of Rajant s Morehead, Kentucky business facets while maximizing the value to customers of its products with the lowest possible investment. Source: Morehead, KY January 13, 2021, Rajant receives Six Sigma quality process management certification. https://www.realwire.com/releases/Rajant -receives- Six-Sigma-quality-process-management-certification
a. Explain how Rajant Corporation should go ahead with the implementation of Lean Six Sigma (LSS) to support its culture of continuous improvement in engineering and manufacturing.
b. Explain how Rajant Corporation can further integrate the LSS with other continuous improvement methodologies.

World Class Operations
1. Quality Function Deployment is an important tool for the implementation of world class standards in operations. Briefly explain how QFD can be beneficial for a firm in service sector in achieving world class standards in operations? (10 Marks)
2. What are the three R s in Business Process Re-engineering? Explain with suitable business example. (10 Marks)
3.a. You have been hired as an consultant to advise on the tools of World Class Operations. In this reference explain the concept of KANBAN as applied to manufacturing companies.
3.b. As a consultant for World Class Operations explain the process of application of Design of Experiments in hospitality sector.

New Product Development and Managing Innovation
1. Explain how content platforms such as Netflix, Amazon Prime, etc. have developed core abilities in managing innovation. (10 Marks)
2. Successful companies use new products strategy before idea generation to identify strategic business requirements that should be satisfied by new products. In lieu of this statement, explain any 2 models used for strategic planning. (10 Marks)
3. As the Chief Technology Officer of your organization which is into e-learning, you have to conduct a training for senior members of your team to make sure that when they formulate the technology strategy, they take a holistic approach. Based on your research you decided to create a module based on Porter s book Competitive Advantage. . How will you answer the following questions asked by the participants?
a. How should we identify technologies that are significant for altering the existing structure of the industry? (5 Marks)
b. What actions does Porter recommend to strengthen the overall technological position of a company by aligning it to the overall corporate strategy?

Procurement Management
1. Explain Procure to Pay cycle with example for an Automobile spare part industry who is using SAP ERP. Also explain roles and responsibility of Procurement Manager within same example? 2. You are the buyer in textile industry M/s Weave, your management has given you responsibility to procure a critical capex. Using Total cost of ownership analyze your decision. What all cost are involved in the same? Explain in detail considering all phases and lifecycle of product and how it will affect your procurement decision. (10 Marks)
3. You are buyer in one of the key real estate organisation M/s Brick Developers Pvt ltd.
a. You have been given to manage Inventory Management is one of the key activity which requires daily monitoring. Explain how vendor managed inventory can help your organization? How does it varies compared to stock less buying?
b. Your CPO has asked you to help him to write down requirement to keep in mind for new supplier registration process? What are parameter you will check before on boarding the supplier?