NMIMS PGDOM SEPT 2021 ASSIGNMENTS 9967480770

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INTERNAL ASSIGNMENT APPLICABLE FOR SEP 2021 EXAMINATION

Enterprise Resource Planning
1. Development of an ERP is based on a process approach while implementation of an ERP requires a functional approach. This requires systematic planning to implement an ERP successfully. Discuss this with an example. (10 Marks)
2. ERP helps in integration of various functional areas within the organisation. How can Internet technologies and today s latest trends like social networking and mobile technologies enable the business to strategically connect with its customers, suppliers, and others stakeholders? Explain this in the context of a bank. (10 Marks)
3. During the late 1990 s deployment of ERP was both complex and time consuming which resulted in productivity and resource losses. In 1999, Hershey Foods Corp. ran into many of the problems common to ERP deployments when it implemented SAP AG s ERP software along with several other mission-critical business applications. Despite the early failure the company ventured into a major upgrade to the web-enabled version of their ERP in 2002. The company lost a gamble when it decided to install an ambitious number of SAP applications simultaneously with supporting software applications from two other vendors. The company further increased its risk by targeting the installation in July 1999 which is one of the busiest period of the year. During this period the orders are large. In addition, the company planned to complete the project within 30 months as against a four year project envisaged originally. Undaunted by the initial failures, the company identified the problems with the original deployment and pursued an upgrade of the ERP system to a new R/3 version in July 2001. In May 2002, the upgrade was completed at a cost 20 % under budget without any of the order processing and product shipment disruptions that marred the earlier implementation. More than 30 major improvements to its core business processes were made within 60 days of going live with the system upgrade. Enhancements such as the automation of pick-list process and materials management, invoice verification, plus credit processing for distributors yielded measurable time and cost savings for the company. In addition to the reduction in product processing time, the company simultaneously achieved nearly 100% quality in their production environment. Using the integrated business analysis tools in their ERP, the company has been able to effectively measure the impact of their various sales and marketing programs. The company attributed their success to its strong program management, executive leadership, diligent planning and development and implementation of an extensive testing and training plan.
a. Indicate the reasons for failures and successes. Were they due to managerial or technical challenges? Give reasons for your answers. (5 Marks)
b. Explain how the improvements in materials management, invoice verification, and credit processing for distributors would impact the product processing time. (5 Marks)

Total Quality management
1. The term process capability is defined as the ability of a process to achieve its objective within the given constraints or the limitations. Process capability analysis (PCA) is applied to achieve higher levels of satisfaction by bringing improvements in products,
processes and services. Explain how process capability analysis can be used for improving the oxygen supply in the Covid-19 situation. (10 Marks)
2. What is Quality Function Deployment (QFD)? How it can be deployed in health care industry to launch new products? (10 Marks)
3. Share price of Amara Raja Batteries lost over 6% on Monday after as said it has received closure orders from the Andhra Pradesh Pollution Control Board (APPCB) for its two plants located in the state. The mid cap stock opened with a loss of 2.47% at Rs 790.70 on BSE. The company has received closure orders dated April 30 for the company's manufacturing facilities situated at Karakambadi, Tirupati and Nunegundlapalli in Chittoor district of Andhra Pradesh, Amara Raja Batteries said in a regulatory filing. The company is reviewing the said orders and will be taking all necessary recourse as may be necessary and available to protect the interest of all its stakeholders, it added. "The company as a responsible corporate has always placed highest priority to environmental management systems and have adopted best environmental practices over the last many years in our organization which have helped us maintain highest standards of
pollution control measures including employee health and safety," it said. Amara Raja Batteries also said it has invested significantly on pollution control systems. Source: https://www.businesstoday.in/markets/company-stock/amara-raj
a-batteries-sharefalls- closure-notice-two-plants-andhra-pradesh/story/438127.html
a
. Discuss how Environment Management System (EMS) will help Amara Raja Batteries to ensure its commitment to meet its stated environmental policy. (5 Marks)
b. Explain how investing in environmental management systems can help the Amara Raja Batteries to get clearance from the Andhra Pradesh Pollution Control Board (APPCB)? (5 Marks)

Service Operations Management
1. Strategies and decisions are taken at various hierarchal levels in an organization. Explain different levels of hierarchy in organizations and discuss the various Strategic decisions taken at these different levels of hierarchy. Explain these hierarchical levels and decisions by taking an example of the Banking Sector. (10 Marks)
2. What are the factors which are considered important by an organisation while evaluating Quality in Service Operations? Elaborate your answer with an example of a Restaurant Setup. (10 Marks)
3. The Consumer Durable sector is one the most prominent in the service sector w.r.t after sales service. Highlight the attempts of these organisations from the following aspects as given below.
a. The customer need not be involved in all the processes, and consequently the service delivery need not plan all the components of their facilities to please the customers as well as make them visible to customers. Discuss this aspects of facility planning with the concept of Decoupling of processes. (5 Marks)
b. To ensure that all processes will run effectively, how can such organisations adopt the concept of Service Design (Blueprinting) during the planning phase of service operations. (5 Marks)

Procurement Management
1. Spend analysis is one of the key procurement processes that plays an important role in the success/failure of any organization s strategic sourcing function. You are Head of Procurement for a Packaging organization with multiple branches, multiple IT systems, and decentralized procurement system in place. Explain how spend analysis will help your organization; what are the challenges you may face. (10 Marks)
2. Your organization M/s Good Seatings is struggling with high inventory issues from last one year. While excess inventory remains a major problem, organization is also facing stockout of relevant items. M/s Good Seating is launching a new furniture product range, they are expecting to roll out in high volume in next coming year. You as Procurement Manager have been given responsibility to implement effective way to manage this inventory in order to ensure zero downtime and support upcoming launch. Explain how you will explore VMI, JIT, Stockless buying in your solution & why? (10 Marks)
3. a. Explain RFx family of documents. What is difference in application of these? Support your answer with examples. (5 Marks)
b. Describe two E-Sourcing tools and their use in procurement and supply. (5 Marks)

Operations and supply Chain strategies
1. You are appointment as supply chain manager in XYZ Ltd Company operating in pharmaceutical. As COVID 19 virus is spreading to the whole country, there is an urgent requirement for a vaccine. It has been noticed that there is a shortage of vaccine in the country. Analyze and suggest a different level of strategies that you will implement in the firm so that citizen of the country will get a vaccine. (10 Marks)
2. Mr Patel is running an offline electronic store for the last ten years. Because of tough competition from E-commerce Company, Mr Patel is thinking to start an online website to deliver the product to the customer. He must take care of cost, quality and delivery parameter while working in an online business model. Suggest organisation to implement focused operations strategy that improves the efficiency of the firm. (10 Marks)
3. A traditional pharmaceutical company is running an offline store for the last 15 years. The company also had a good customer base and brand image in the market. For the last few years company is struggling because of an online pharmaceutical company. Online medicine delivery is a new concept in the market, and customers are adopting this slowly.
a. Explain the existing situation of the company considering the industry life cycle. (5 Marks)
b. Explain different competitive advantage that ultimately helps a company to better position in the market. (5 Marks)

Project Management
1. You are organizing an Annual Day in your university. Explain the steps to designing a project organization structure for this case. According to you which will be the most critical steps and why? (10 Marks)
2. India s Road and Transport Ministry has taken-up various Expressway Road Projects in the country. One of the such project consist of following parts
Constructing roads
Constructing tunnels
Constructing bridges over river
Constructing flyovers and junctions
Constructing convenient places (fuels stations, rest areas, etc.)
Developing a solution for speed monitoring
Finding suitable road material for areas in heavy flood zone
Using thing information as example, describe various project life cycle models. (10 Marks)
3. A project manager is struggling to manage the project due to risk and the cost. The details are
Original Project Budget: Rs. 40,00,000
Original Estimated Duration: 36 Months
Elapsed Time: 12 Months
Money Spent till Date: Rs. 15,00,000
Work Completed: 40 %
Risk Identified and Ratings
Risk Risk- 01 Risk- 02 Risk- 03 Risk- 04 Risk- 05 Risk- 06 Risk- 07 Risk- 08
Probability 3 3 7 9 4 7 9 7
Impact 9 5 7 9 9 5 8 5
a. Suggest the risk priority to this project manager. (5 Marks)
b. Find out the Estimate at Completion using all possible ways. (5 Marks)

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