Premiere Consultants - Malad

Off no 80, 1st floor Evershine mall Link road Malad west

Main Job Tasks and Responsibilities

answer calls professionally
respond to customer inquiries
research required information using available resources
handle and resolve customer complaints
provide customers with product and service information
enter customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
complete call logs
produce call reports
Education and Experience

proficient in relevant computer applications
knowledge of customer service principles and practices
knowledge of call center telephony and technology
six months or more experience in a call center environment
customer service experience
good data entry/keyboard skills
knowledge of administration and clerical processes
relevant product knowledge