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Course Syllabus:

SAP Solution Manager 7.1

1. Introduction to Solution Manager

2. Landscape Management Database

3. System Preparation (Solman_setup)

a. Basic Setup
b. Managed System Configuration

4. Project Implementation and Administration

a. Project Preparation
b. Business Blueprint
c. Realization
d. Test Management

5. IT Service management-Application Incident Management

a. General Settings
b. Transaction Type for AIM
c. Business Partners Setup
d. Organizational Model (BRFPlus)
e. Support Team
f. Action Profiles

6. IT Service Management- Change Request Management

a. Basic Configuration-Activate Charm Services
b. Activate Integration with Change Request Management
c. Setup Auth for Workcenter
d. Transaction type for ChaRM

7. Root Cause Analysis

a. Central note implementation
b. SMD Agent Setup
c. Managed System Configuration
d. BW System configuration
e. Trace analysis
f. Workload Analysis
g. Exceptional Analysis
h. Change Analysis

8. Business Process Monitoring

a. Information and Configuration Prerequsites
b. Activate Solution manager Services
c. Setup BPM
d. Types of monitoring

9. QGM

a. Information and Configuration prerequsites
b. Activation
c. Setup Authorization and work center Navigation

10. Technical Monitoring

a. System Monitoring
b. Alert Inbox