Inbound Call Center Software

Blended Contact Center Solutions

CONTAQUE presents a revolutionary platform with blended contact center solutions to help you upgrade your business. NGUCC is a modular and flexible world-class contact center solution that seamlessly integrates with your existing voice and data systems TDM/ PRI/GSM/PSTN/VOIP. CONTAQUE accompanies a powerful, accurate, and flexible Answering Machine Detection, a must-have tool to gain competitive advantage in today s ferocious correspondences market.

https://contaque.com/ngucc-inbound-and-outbound-cal
l-center-software

Highlights:

A unified solution to take care of all channels of communication such as voice-calls, SMS, email & Chat.

Upgradeability from zero to any number of seats ensuring Investment Protection.

Compliance to statutory requirements for USA Telemarketing & Indian DNC laws, also includes new mobile norms of USA.

Can have Digital Analog & IP Phones Softphones & PBX extensions.

Runs a multisite contact center from a centralized database.

Ability to integrate with any third party web CRM through the provided APIs.

Support for USA and India including Telemarketing, Collection, Insurance, Service Travel & Real Estate Sector.

CONTAQUE NGUCC WITHOUT PC DIALING

After evaluating the modern-day technology needs of contact centres, CONTAQUE has come up with a solution that allows agents to login into the system without the help of a PC. This quick and simple dialer solution helps in easing the job of the agents and improves their productivity. By using CONTAQUE NGUCC WITHOUT PC DIALING, you can ensure higher revenues for your call centre.

Features

To login, agents dial a login code followed by their user code and password.

Calls are received by the agent in a connected mode.

Agents enter a disposition code (from 1 to 9) after the customer hangs up.

Benefits
Agents can logout by keeping the phone down.

No PC is required for this solution.
A supervisor can keep checking all the reports & monitor the agents on his PC.