ITIL Intermediate PPO Online Trainings Ecorptrainings

ITIL Intermediate PPO Online Trainings Ecorptrainings in Hyderabad in India.

The Planning, Protection and Optimization module is one of the ITIL Service Capability modules, and will be of interest to candidates wishing to gain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.In ITIL Intermediate PPO Training you learn how to plan, manage and optimize the planning, protection and optimization processes.

Course Content
Introduction and Overview
PPO in the context of the service lifecycle
Service optimization
Service design basics
The role of design coordination within PPO
Capacity Management
Basic concepts
Purpose, goals and objectives of capacity management
Methods and techniques
Capacity management, principles and basic concepts
Capacity management activities
Conducting capacity management for quality assurance
The capacity management information system
Meeting cost and time constraints
Availability Management
Scope of availability management
Purpose and objectives
Availability management in relation to PPO
Capacity management, principles and basic concepts
How availability management creates business value
Concepts and activities
Triggers, input and output to other processes
Establishing metrics to ensure process quality
Demonstrating the efficiency and effectiveness of successful availability management
IT Service Continuity Management (ITSCM)
ITSCM to generate business value
Illustrating the main activities
Initiation
Requirements and strategy
Implementation
Ongoing operation
Primary activities
Policies and principles
Ensuring quality assurance when introducing services through effective ITS
Managing risks
Planning for recovery
Challenges and critical success factors
Information Security Management (ISM)
Overview of ISM
Analyzing how ISM contributes to quality assurance for new services
How ISM generates business value
Aligning IT security with business security
Key activities for ISM implementation
Methods and techniques
Ensuring confidentiality, integrity and availability
Key metrics to measure success
Challenges and risks of ISM
Demand Management
Purpose of demand management
Scope and objectives
Service strategy and demand management
Coupling capacity with demand
Identifying demand management patterns
Activities, methods and techniques
Influencing customer demand
Managing demand for service
Demand management techniques
Roles and Responsibilities
Defining the key roles for executing each process step
Process manager and process practitioner
Capacity management
Availability management
IT service continuity management
Information security management
Technology and Implementation Considerations
Generic requirements and evaluation criteria
Special technology functions and features related to PPO
Good practices for implementation
Determining the evaluation criteria for technology and process implementation
Challenges, critical success factors and risks
Designing technology architecture
Considerations for planning and implementing service management technologies